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Quality Management Systems

COURSE: Quality Management Systems

Code: ФЕИТ04020

ECTS points: 6 ECTS

Number of classes per week: 3+0+0+3

Lecturer: Prof. Dr. Atanas Iliev

Subject of the course content: The main characteristics and definition of the quality. Deming, Juran and Crosby contribution to development of quality management systems. PDCA cycle. Planning, assurance and control of project quality. Comparison of Japanese and American style of quality management. TQM and zero tolerance error. Toyota systems for quality management, 5S, 3M, Kazien, Just in Time, 7 quality control tools. The main principles, structure and benefits from ISO 900x implementation. The rules for development ISO 900x documentation. Steps for successful ISO implementation. Study case analysis. Statistical quality control. Lean production. Six sigma methodology. QMS and innovations.

Literature:

  1. Kennet H. Rose, Project Quality Management, J. Ross Publishing Inc. USA, 2005
  2. Lee Krajewski, L. Ridman, M. Malthora, Operation management: processes аnd value chain, PEARSON Prentice Hall / Project of the Government of RM, 2009.
  3. Atanas Iliev: Selected chapters of quality management systems with practical application, FEIT – electronic version, 2011.
  4. Timmoty J. Kloppenborg, Joseph .A. Petrick, Managing Project Quality, Management Concepts Inc. USA 2002.
  5. David Hoyle,Quality Management Essential, Elsevier Ltd. Oxford, 2007.
  6. Selected papers from: IEEE Transaction on Engineering Management & Engineering Management Review IEEE Press 2000-2013.